Return Eligibility
To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition and packaging, with all original tags attached. Items showing signs of wear and tear or damage caused by use will not be considered faulty.
Please note that sale items, clearance items and personalised orders are final sale and cannot be returned or refunded.
All returned items will undergo a quality inspection in accordance with our Returns Policy. Auudre reserves the right to reject returns that do not meet the eligibility requirements.
No Exchanges
Please note that all purchases are final, and we do not offer exchanges for any items, including requests for a different colour, style, or size.
We kindly encourage customers to review their order details carefully before completing their purchase. If you have any questions about a product, please contact our Customer Service team before placing your order.
This policy does not apply to items that are received damaged, defective, or incorrect. If you experience any of these issues, please contact us within 3 days of receiving your order, along with your order number and clear photographs, so our team can assist you.
Thank you for your understanding and support of Auudre.
How to Request a Return
To initiate a return, please contact us here with your order number and the details of the item you wish to return. Our team will guide you through the next steps.
Incorrect or Faulty Items
If you receive an incorrect or potentially faulty item, please contact our Customer Service team immediately or within 3 days of receipt with the following information:
- Your proof of purchase or order number
- A brief description of the issue
- Clear supporting photographs of the item and the issue
Our quality control team will inspect the item to determine whether the issue is due to a manufacturing defect or normal wear and tear. Where appropriate, we may offer a repair or replacement. Replacements are subject to stock availability, and our Customer Service team will advise you on the available options.
Return Shipping Costs
- For returns caused by product quality defects or manufacturing issues, Auudré will send a replacement at no additional cost.
- For returns due to non-quality issues (e.g., change of mind or incorrect size/color selection), the customer is responsible for all return shipping costs. Returns must be sent via air freight with tracking. Auudré will not issue a refund for parcels returned without tracking.
Notes: Customers are required to use a trackable shipping service when returning items and assume full responsibility for all transportation risks associated with the return process. Please be advised that we cannot guarantee the receipt of returned merchandise, and our company shall not be held liable for any returned packages that are lost or fail to reach our facilities. We cannot process refunds for returns that we do not physically receive. This policy applies to all return shipments regardless of the reason for return.
Return Processing Time
We aim to process returns within 5 business days of receiving your returned item. During sale periods or peak seasons, please allow up to 7 business days for processing.
Auudre reserves the right to decline returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.